"An Unexpected Error occured" While opening links from office 2010 Word document on windows 8.1

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we on windows environment below - 
server -
- win2k8 std r2,
- sql 2008,
- sp 2010 foundation sp2

client -
- win 8.1 64 bit os,
- browser - ie 11
- ms office - 2010  - 14.0.4763.1000

problem - 
while opening links word document(ctrl+click) , error message "an unexpected error had occured". , link not opened.
using client using remote desktop.
any ideas on this?
does microsoft provided fixes this?

shwetank


hi,

have tried hyperlinks in other office programs outlook , powerpoint? work well?

you may need run the fix in kb below:

http://support.microsoft.com/kb/310049/en-us

you can try steps in section "let me fix myself". although kb written outlook, may in scenario well.

i hope useful.

regards,

melon chen
technet community support



Microsoft Office  >  Word IT Pro Discussions



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