Word 2010 and opening edited doc from webdav server

here's situation:

user1 creates new word 2010 document , saves mapped network drive via webdav.  user2 opens document through mapped network drive via webdav, edits document, , saves it.  user2's edited document saved webdav server , appears on server having replaced user1's document.  when user1 attempts open user2 edited version of document, "details" show user2's edit information, word 2010 opens document last saved user1.   if user1 downloads document directly webdav server , saves user2 edited version desktop, opening direct download document opens in word last version saved user1.  

causing this?

hi,

what version of operating system using?

if problem affect specific user, please save document common network shared folder test issue.

in office 2010:

click file -> options-> trust center-> trust center settings.
clear protected view.

widows explorer:

click 1 of following:

• tools -> folder options -> view tab.
• organize ->folder , search options -> view tab.

clear "show pop-up description folder , desktop items".
clear "show preview handlers in preview pane".

windows vista: hotfix available microsoft support @ http://support.microsoft.com/kb/942146.

windows 7: add following registry keys computer(s) accessing document:

[hkey_classes_root\clsid\{993be281-6695-4ba5-8a2a-7aacbfaab69e}]
@="microsoft office metadata handler"
"enablesharedenynone"=dword:00000001
"nooplock"=dword:00000001

[hkey_local_machine\software\classes\clsid\{993be281-6695-4ba5-8a2a-7aacbfaab69e}]
@="microsoft office metadata handler"
"enablesharedenynone"=dword:00000001

best regards.

william zhou

technet community support

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