Print options disappear on network printers after R2 upgrade

we've got windows 2008 64bit server / windows xp pro client environment 6300 workstations, 200 servers , 900 printers.  upgraded of our 2008 servers r2.  seems after upgrade, our clients lost ability change or see of properties on of our network printers, duplex, second tray or staple option example.  seems have affected couple of dell models (5300 , 5310) couple of canon copier models (various).  sometimes, rebooting print server bring ability clients see options short while.  times doesn't.  we've been fighting couple months , don't know go.

when log onto workstation domain admin, options there , match on server.  when log onto workstation user or local admin rights only, options gone / grayed out , show incorrectly.  example, looking @ options properties on driver on server, printer shows duplexer second 500 sheet tray.  looking @ same options properties on workstation logged in standard user or local admin, shows duplexer , second tray both unavailable or not installed.  also, under general tab of driver, shows model, location, comment , printer features.  when logged onto workstation, entire features box gone.  but, logged onto workstation domain admin, options same logged server.

any ideas?  i'm leaning towards type of security or permissions issue, don't know start looking.  set in ad.  i'm not ad admin, , our ad admins aren't sure issue lies.  we're kinda @ stale mate.

 

carl

hi carl,

thanks post.

this issue may occur on 32-bit clients. caused version difference in 32 bit printer driver , 64 bit printer driver problematic printers, causes x64 printer driver lack of x86 printer driver requires. when standard user try open printing preferences 32 bit client, printer driver try call relevant dll files or registey keys using user’s credentials. user not have elevated credentials, results in error message.

in case, suggest bring driver version of 64 bit same level 32 bit enable required feature system during printer initialization.

in opinion, please contact relevant printer vendor further assistance.

hope helps.

miles

 

 

 

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Windows Server  >  Print/Fax