Hanging application OUTLOOK.EXE, Event ID 1002

i have 3 windows 2003 terminal servers.  2 newer servers running outlook 2003.  when have more 30 users on each server message in event log.  hanging application outlook.exe, version 11.0.8169.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.  @ point users can not open outlook.  when there few users logged in (early in morning) works fine.  have uninstalled mcafee , did not help.  (i reinstalled mcafee , updated patch level 3)  updated outlook current patch.  have checked processes in task manager , cpu below 5%, memory use 5gb out of 24gb.  network utilization below 1%.  have servers on gb switch patched on main switch bank via gb connection.  stats on exchange server same terminal servers.  utilization low.  have 40 users on each of servers having trouble.  have 75 users on older server no trouble.  biggest difference new servers have outlook 2003, older server has outlook 2000.   rather not down-grade outlook 2000, since people using feature included in outlook 2003.  window xp users not have trouble email remote desktop users.  have read lot of posts , tried many different things.  guess looking silver bullet here.  lone ranger out there?

thanks,

dan

hi dan,

 

please apply hotfix per http://support.microsoft.com/kb/965495 , see whether issue persists.

reference, have listed important tips below:

outlook 2003 slow switching between messages , views

http://support.microsoft.com/kb/924229

may experience performance issues when type text in outlook 2003 e-mail message after install security update 931768 (ms07-027)
http://support.microsoft.com/kb/939102

 

sincerely,

wilson jia

 

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