Word 2003 Crashes When Pasting HTML Content

hi there,

a customer experiencing strange problem when copy , paste web browser microsoft word 2003 (sp3).

word stops responding , needs ended via task manager.

i have ensured latest updates have been performed on both windows xp sp3 , office 2003 sp3.
normal.dot has been deleted , recreated, have performed detect , repair , uninstalled , reinstalled office 2003, no prevail.

the issue not occur when user opts paste "unformatted text". issue occurs when pasting html formatted text.

any ideas why happening?

your assistance appreciated,

arty

---

best regards arty

hello carlo,

i have seen issue few times , when pasting html content word, word process performing html compatibility (if \* in html code i've seen cause problems) or word crashing when trying spell check not recognize or conflict in spell check.  when 3rd party applications have "hooks" word, can read called process , depending on functionality of act or not.

i've got 2 suggestions.

1st, know there no 3rd party addins enabled, i'd try going start/run , type in:
winword.exe /a

then hit enter , try paste in content html formatted text.  if not reproduce, it's 3rd party dictionary has been added word.  suggest looking through add/remove programs see if case.

if reproduce in /a mode, rename word registry key may corrupt setting maybe left old dictionary or input word.  can following these steps:
- close word , outlook
- click on start/run , type in: regedit
- hit enter open registry editor
- browse location clicking on plus signs in front of each key (folder):
hkey_current_user\software\microsoft\office\11.0\word
- rename word key word wordold
- minimize registry , try reproduce issue in word

some people rename data , options keys, renaming entire key me more practice maintenance.

please let me know how goes carlo.

adrian

---

please remember click “mark answer” on post helps you, , click “unmark answer” if marked post not answer question. can beneficial other community members reading thread.
thanks!
adrian
microsoft online community support

Microsoft Office  >  Word IT Pro Discussions